Custom AI Agent Development
Chatbots & Assistants
Intelligent virtual assistants that understand context, remember conversations, and solve your customers' problems — in French, Swahili, and Lingala.
AI agents beyond basic chatbots
Traditional chatbots follow rigid scripts. Our AI agents leverage cutting-edge LLMs to understand intent, maintain context across multiple exchanges, and take concrete actions: book, order, escalate.
Ngeni designs virtual assistants integrated into your business systems — WhatsApp, your website, your mobile app — with a personality and tone that reflects your brand.
Conversational AI for Francophone Africa
With over 400 million French speakers in Africa and massive WhatsApp and smartphone penetration, AI chatbots represent a revolution for African customer service. Congolese SMEs can now offer 24/7 support without increasing payroll.
Our agents support French, English, Swahili, and Lingala — a first that enables reaching all segments of the population.
Key features
Contextual understanding
The agent retains the full conversation context and never repeats unnecessary questions.
Multi-channel
One agent deployed on WhatsApp, Messenger, your website, and mobile app simultaneously.
African multilingual
Native support for French, Swahili, Lingala, and English to reach all customers.
Real actions
The agent can book, order, pay, or escalate to a human based on context.
Knowledge base
Feed the agent your FAQs, catalogs, and internal documents for precise answers.
Analytics & improvement
Conversation dashboard to identify gaps and continuously improve responses.
Technology stack
Build your custom AI assistant
In 2 weeks, we deliver an operational chatbot on your main channel.
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